Returns and Exchanges Policy

1. Returns

We want you to be completely satisfied with your purchase from Pad Bay. If you are not satisfied for any reason, we offer a hassle-free return policy within [X] days of receiving your order.

1.1 Eligibility Criteria

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Any product that is damaged, incomplete, or shows signs of use may not be eligible for a return.

1.2 Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at [service@pad-bay.com] to obtain a Return Authorization (RA) number.
  2. Clearly mark the RA number on the outside of the package.
  3. Pack the item securely, including any accessories or documentation originally provided.
  4. Ship the item to the address provided with the RA number.

1.3 Refund

Once we receive your return and inspect the item, we will process a refund to your original payment method. Please allow [X] business days for the refund to be reflected in your account.

2. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at [service@pad-bay.com] within [X] days of receiving your order. We will guide you through the exchange process.

2.1 Exchange Process

  1. Contact our customer service at [service@pad-bay.com] to report the issue and obtain an RA number.
  2. Clearly mark the RA number on the outside of the package.
  3. Pack the item securely, including any accessories or documentation originally provided.
  4. Ship the item to the address provided with the RA number.

2.2 Refund for Defective or Damaged Items

If the item is out of stock or unavailable for exchange, a refund will be processed to your original payment method.

3. Contact

If you have any questions or concerns about our Returns and Exchanges Policy, please contact our customer service at [service@pad-bay.com].